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Privacy Policy

Effective Date: May 1, 2026

Jewelry Sales Academy, including JewelLink (“we,” “our,” or “us”), is committed to protecting the privacy and security of our users, customers, and website visitors (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit our websites, use our applications, or interact with our services, including www.jewelrysalesacademy.com and related platforms.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

When you register for an account, request a demo, make a purchase, subscribe to communications, or otherwise interact with our services, we may collect:

  • Name

  • Email address

  • Phone number

  • Business name

  • Job title

  • Billing and payment information

  • Account credentials

  • Communication preferences

b. Non-Personal Information

We may automatically collect certain technical and usage information, including:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Geographic location data

  • Referring website URLs

  • Website usage and browsing activity

  • Interaction and analytics data

c. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar tracking technologies to:

  • Improve website functionality

  • Analyze site traffic and usage

  • Remember user preferences

  • Personalize content and experiences

  • Support marketing and advertising activities

You may control cookie settings through your browser preferences.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide, operate, and maintain our services

  • To create and manage user accounts

  • To process payments and transactions

  • To personalize user experiences

  • To provide customer support

  • To send updates, notifications, and promotional communications

  • To improve our products, services, and website functionality

  • To conduct analytics and reporting

  • To detect fraud, security incidents, or unauthorized activity

  • To comply with legal obligations and enforce our agreements

3. Artificial Intelligence Services

Jewelry Sales Academy and JewelLink utilize artificial intelligence (“AI”) technologies to support features including analytics, messaging assistance, clienteling, sales coaching, automation workflows, and customer support operations.

The AI services and models we currently use include:

  • OpenAI ChatGPT

  • Google Gemini

  • Anthropic Claude

These AI systems are used in a controlled and segregated environment solely to process business-related requests initiated by authorized users of our platform.

Google User Data accessed through Google Workspace APIs is not used to train generalized artificial intelligence or machine learning models by Jewelry Sales Academy, JewelLink, OpenAI, Google Gemini, Anthropic Claude, or any affiliated AI provider.

Where applicable, AI processing is configured to limit data retention and prevent Google User Data from being used for generalized AI training purposes. Data shared with AI services is limited to the minimum amount necessary to provide requested functionality and is processed in accordance with applicable confidentiality and security standards.

We do not permit AI providers to use Google User Data obtained through restricted scopes for the purpose of developing, improving, or training generalized artificial intelligence or machine learning models.

4. How We Share Your Information

We do not sell your personal information. However, we may share information in the following circumstances:

a. Service Providers

We may share information with trusted third-party vendors who help us operate our business, including providers of:

  • Payment processing

  • Website hosting

  • Data storage

  • Analytics

  • Customer support

  • Marketing services

  • Artificial intelligence processing services

b. Business Partners

We may share information with business partners for co-branded services, integrations, or joint promotions.

c. Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from authorities

  • Protect our rights, users, or property

  • Prevent fraud or security threats

d. Business Transfers

In the event of a merger, acquisition, financing, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Request data portability

To exercise your rights, contact us at:

support@jewellink.com

8. Third-Party Services and Links

Our services may contain links to third-party websites, applications, or integrations. We are not responsible for the privacy practices, security, or content of third-party services.

We encourage users to review the privacy policies of any external services they access.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete the information promptly.

10. SMS / Text Messaging

JewelLink may collect your mobile telephone number when you voluntarily provide it or opt in to receive SMS text messages.

We use your mobile number solely to send you requested communications, including:

  • Appointment reminders

  • Promotional offers

  • Store updates

  • Account notifications

We will not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes.

Standard message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

Or contact us at:

support@jewellink.com

11. International Data Transfers

If you access our services from outside the United States, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to such transfers where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this Privacy Policy regularly.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Jewelry Sales Academy / JewelLink
Email: support@jewellink.com
Website: https://www.jewelrysalesacademy.com
Website: https://www.jewellink.com

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