JewelLink at JCK: New CRM Features, Podium Integration, Vision AI

As we continue building the JewelLink Software Suite and the Jewelry Sales Academy, we love keeping the industry updated on what’s coming next—and this year is our biggest leap forward yet.

It’s May, which means one thing:We’re gearing up for Luxury and the JCK Jewelry Show.

Every year, we exhibit at Luxury because it’s one of the most energetic, high-traffic environments for independent jewelers. This year will be different than ever before—not just because of our new booth, but because of the massive new CRM and clienteling tools we’re unveiling.

If you’re attending Luxury or JCK, this is the year to stop by our booth.

Our Biggest Announcement: A 30-Day Free Trial of JewelLink

For the first time ever, any jeweler who visits us at Luxury—or even at JCK—can activate a fully private-labeled 30-day free trial of the JewelLink system.

This means:

• You can test the platform with your branding.

• You can try every CRM feature.

• You can explore clienteling tools, messaging, appointments, and Vision AI.

• You can onboard your team and actually use the system—risk-free.

No pressure.No buying on the spot.Just time to see how JewelLink fits your store.

A Brand-New Luxury Booth Experience

We’ve invested heavily into a brand new booth for this year:

• Stunning high-end graphics

• Luxury display tables

• New kiosks

• A more elevated, modern look

If you’re coming in from the Venetian or passing through the Luxury hallway, you’ll see us right before the entrance into JCK.

Understanding the JewelLink Vision: A Complete Management System for Jewelers

Historically, JewelLink has offered:

• The Jewelry Sales Academy (year-long training)

• Sales management training

• Onboarding systems

• Analytics and sales dashboards

But this year represents a much bigger shift.

Our mission has expanded:

We’re building a full management ecosystem for jewelry stores.

A platform where:

• You can hire someone new.

• Onboard them into your culture.

• Train them through the year.

• Teach them luxury experience.

• Give them tools to clientele effectively.

• Track their communication, appointments, and analytics.

Everything—from the culture of your store to the follow-up process—lives in one system.

Why Culture Matters in Independent Jewelry Stores

Independent retail is growing.Why? Because you—the owner—are the niche.

Customers choose independent jewelers because:

• They trust the people.

• They relate to the family and story.

• They like the personality of the store.

But training that culture takes time.Some associates “get it” immediately. Others take years.

JewelLink is designed to accelerate that process.

With training, CRM tools, communication, analytics, and customer-facing portals—your culture becomes teachable, repeatable, and scalable.

Introducing the New JewelLink CRM (With Podium Integration)

At the core of this year’s release is the first CRM ever built specifically for jewelers—and now it’s fully integrated with Podium.

The CRM now includes:

• Messaging

• Email

• Customer profiles

• Clienteling dashboards

• Training + analytics in one place

• Podium review + messaging integration

• Appointment scheduling with Google Calendar sync

• Public pages for customers

• Wishlist and repair tracking

• Customer login portals

This is a true customer relationship system—not a generic retail tool.

Why Podium Integration Matters

Google reviews are one of the biggest drivers of jewelry store foot traffic.

But most jewelers only focus on:

• How many reviews they have

• How often reviews come in

Meanwhile, Google and AI now analyze keyword usage, cadence, and quality.

Podium remains the strongest platform in the industry for managing this—so instead of trying to rebuild the wheel, JewelLink has become the first training + clienteling + CRM platform built to integrate seamlessly with Podium.

With one click:

• Your Podium messaging connects to JewelLink

• Your reviews sync into your dashboard

• Your communication threads become part of your CRM

• Associates can message through Podium directly from JewelLink

• No new phone numbers required

This is the future of unified communication for jewelry stores.

The JewelLink + Podium Clienteling Dashboard

At JCK, you’ll get to see the first public version of the clienteling dashboard:

• Training + analytics in one view

• Messaging + reviews in one view

• Product sharing with customers

• Email + SMS in one dashboard

• Appointment scheduling inside the CRM

• Associate-level visibility and reporting

Each team member gets a personalized link. Managers see:

• Training progress

• Messaging volume

• Customer follow-ups

• Appointments booked

• Client activity

This is the first jewelry-specific dashboard built for real store operations.

The Most Powerful Appointment Tool in Jewelry Retail

The new appointment system is a game changer.

Your store gets a branded appointment page where customers can book:

• Bridal appointments

• Custom design

• Repairs

• Watch services

• VIP showings

• General consultations

Customers select:

• Their service

• Their associate (or “anyone”)

• Their preferred time

Then JewelLink:

• Syncs the appointment with Google Calendar

• Sends invites to both associate and customer

• Logs everything in its reporting dashboard

This single tool:

• Increases bridal appointments

• Increases repair pickups (which leads to sales)

• Increases traffic consistency

• Improves customer trust

• Gives managers total visibility

Jewelers can even text customers their availability with one link.

Vision AI & Marketing Analytics at JCK

Alongside the CRM tools, we’re also showcasing:

• Vision AI traffic counting

• Customer demographic analytics

• Marketing ROI dashboards

• Store traffic funnel tracking

This technology gives jewelers the power to measure traffic, understand effectiveness, and make real, data-driven decisions.

Customer Portals: JewelLink’s Most Customer-Friendly Feature Yet

Customers can now log into a private page branded to your store and view:

• Wishlist items

• Repair status

• Ring sizing

• Product photos

• Chat logs

• Personal profile

• And more

They can even upload:

• Profile photos

• Biographies

• Preferences

You can send this link after any presentation—and it becomes a digital extension of your in-store experience.

See JewelLink Live at JCK & Luxury

Years of development.Thousands of hours in design.A full rebuild of how jewelers interact with customers.

All of it is launching at JCK.

If you stop by our booth, you'll get:

• A 30-day private-labeled trial

• A live demo

• A walkthrough of the CRM

• Podium integration setup

• Training examples

• Appointment system access

• Vision AI demos

• One-on-one consultations

We can even help you install integrations right at the booth.

Join Us at JCK & Luxury

We’re proud to bring the best tools in the industry directly to jewelers, built with one mission:

To make your store more efficient, more profitable, and more connected to your customers.

Visit us at Luxury or JCK and experience JewelLink for yourself.

📩 Reach out to our team🌐 www.jewellink.com