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Training a jewelry sales associate the right  way has always been one of the hardest parts of running a retail jewelry store. Associates need experience—but giving them that experience without risking real customers is difficult. That’s why we built something groundbreaking: **The JewelLink Virtual AI Customer — Live, Realistic, and Fully Interactive Jewelry Sales Training** This system lets associates role-play true-to-life customer scenarios  using an AI that talks, reacts,

Welcome to the very first installment of Building the Academy —a behind-the-scenes look at what it takes to build the Jewelry Sales Academy, JewelLink, CountRetail, and the growing suite of tools we develop for the jewelry industry. Most people see the polished software.They see the demos at JCK.They see the final features.But very few people get to see the actual process —the long nights, the redesigns, the testing cycles, the rebranding decisions, and the constant juggling

Sales training in jewelry retail has always been difficult to practice consistently. Associates want real-life experience without the pressure. Managers want a way to measure skill, identify weaknesses, and improve performance. And owners want better, more confident salespeople on the floor. That’s why we built one of the most groundbreaking features ever released inside the Jewelry Sales Academy: The JewelLink AI Customer A fully interactive, intelligent, real-time role-play

In the jewelry industry, wholesalers and brands invest enormous time and money creating beautiful products, memorable experiences, and compelling stories—but most of that never reaches the sales floor. At trade shows, you tell retailers everything: Your brand story Your design inspiration Your sourcing practices Your craftsmanship Your quality control Your materials and processes But after the show? That information almost never reaches the associates actually selling your pr

Every week inside Building the Academy, we highlight new features and tools being added to the JewelLink ecosystem. This week, we’re showcasing one of the most powerful technologies we’ve ever built for jewelry retailers: CountRetail Vision AI A next-generation artificial intelligence system that analyzes traffic, marketing effectiveness, sales floor behavior, zone movement, and customer flow  inside a jewelry store. This is not a simple people counter. This is AI-powered ret

Hiring in the jewelry industry has changed.Where jewelers once relied on walk-ins, résumés, and handwritten applications, today’s workforce expects digital applications, quick onboarding, and clear pathways into a role. Meanwhile, store owners want better filtering, better insights, and better ways to identify who will thrive on a luxury sales floor. That’s exactly why we built JewelHire —a full recruiting, hiring, aptitude-testing, and onboarding platform designed exclusivel

As we continue building the JewelLink Software Suite and the Jewelry Sales Academy, we love keeping the industry updated on what’s coming next—and this year is our biggest leap forward yet. It’s May, which means one thing: We’re gearing up for Luxury and the JCK Jewelry Show. Every year, we exhibit at Luxury because it’s one of the most energetic, high-traffic environments for independent jewelers. This year will be different than ever before—not just because of our new booth

Every jewelry store today faces the same challenge: How do you keep every customer relationship organized, consistent, and personal—while also giving your team tools that are easy to use? Traditional CRMs aren’t built for jewelry. They don’t understand repairs, wishlists, bridal tracking, or the art of clienteling. They definitely don’t understand the blend of old-school and new-school behaviors on a sales floor—where some associates have 30 years of experience and others liv

Luxury timepieces are one of the most relationship-driven, high-stakes categories in all of jewelry retail. Customers expect seamless communication, structured waitlist processes, and the confidence that their information won’t get lost in a stack of sticky notes behind the counter. That’s exactly why we built the JewelLink Luxury Timepiece Wishlist System —a modern, powerful, and counter-friendly tool designed specifically for jewelers who need a clean, scalable way to manag

Bridal jewelry is the heart of a jewelry store’s business. It’s emotional, competitive, and fast-moving—and missing a follow-up can mean losing a lifelong customer. At JewelLink, we’ve spent years building tools for luxury jewelers who manage high-end clientele, including our well-known Luxury Timepiece Wishlist. But our team kept hearing the same question: “Why don’t we give every  jewelry customer this level of experience—not just timepiece clients?” That challenge led to t

In the luxury jewelry industry, closing the sale  isn’t just the final step—it’s the most critical one. Yet for many store owners and...

One of the most overlooked—and most impactful—elements in growing retail jewelry sales is understanding and managing customer traffic...

Understanding the balance between sales revenue and salaries  is critical for every retail jewelry store looking to grow sustainably. At...

Modern Bridal: Transforming Engagement Ring Presentations in Jewelry Sales In a recent training session, William Jones IV , founder of...

In a recent Jewelry Sales Academy  training, William Jones IV  shared a powerful illustration about two identical twins selling the same...

In a live training session, William Jones IV , founder of Jewelry Sales Academy , Jewellink.com , and CountRetail.ai , emphasized the...

In a recent training session, William Jones IV , founder of Jewelry Sales Academy , Jewellink.com , and CountRetail.ai , introduced the...

In a recent live training session, William Jones IV , founder of Jewelry Sales Academy , Jewellink.com , and CountRetail.ai , shared his...

At Jewelry Sales Academy , we understand that great customer service goes beyond words. In a recent training session led by Mark Sanders...

In a recent video, Bill Jones , co-founder of the Jewelry Sales Academy , shared his expertise on the fundamentals of diamonds,...