The JewelLink Luxury Timepiece Wishlist: The Ultimate Watch Allocation & Client Management System for Jewelers

Luxury timepieces are one of the most relationship-driven, high-stakes categories in all of jewelry retail. Customers expect seamless communication, structured waitlist processes, and the confidence that their information won’t get lost in a stack of sticky notes behind the counter.

That’s exactly why we built the JewelLink Luxury Timepiece Wishlist System—a modern, powerful, and counter-friendly tool designed specifically for jewelers who need a clean, scalable way to manage timepiece requests, allocations, and follow-ups.

This system is already running in multiple stores, being beta-tested across the country, and quickly becoming a must-have module for luxury watch retailers.

Here’s how it works—and why stores are asking for it by name.

A Dedicated Watch Wishlist System Built Inside JewelLink

The wishlist lives directly inside your existing JewelLink Academy platform. With one click on the Timepiece button in the sidebar, your team is taken to a streamlined customer intake form designed to gather accurate watch request data in seconds.

No guessing.No outdated spreadsheets.No inconsistent associate notes.

Just a clean, professional, luxury-grade intake system at the counter.

The Timepiece Intake Form: Fast, Accurate, and Built for the Counter

Associates simply enter:

• Full name

• Email

• Phone number

• Assisting associate

• Customer notes

• Desired models (1–5 wishlist items)

• Brand-specific or store-specific fields

• SKU and model families selected via search or filter

This system works for any luxury brand, not just select manufacturers. JewelLink builds it to fit your store’s exact product lineup and structure.

When submitted, the form instantly creates a customer wishlist entry inside your system—where it becomes trackable, reportable, and actionable.

Track Every Customer Request With Real-Time Visibility

Once a wishlist is created, the system organizes all timepiece requests into a clean dashboard.

Managers and associates can instantly see:

• Which customer requested which model

• The assisting associate

• Follow-up status

• Wishlist entries grouped by brand or family

• “Offered watch” or “follow-up sent” status

• Sort/search by model number

• Automatic updates for communication

• Exportable reports for brands and internal use

This turns your timepiece department into a highly organized, highly accountable sales machine.

Automated Messaging That Follows Each Brand’s Requirements

Many luxury watch brands have strict communication expectations—and JewelLink was built to respect that.

Inside the settings panel, your store can configure:

• Exact follow-up cadence

• Email/SMS wording

• Automatic insertion of model number and customer information

• Brand customization

• Delay timers for outgoing messages

For example, you can set:

• 30 minutes after wishlist entry → Send first message

• 3 days later → Send second follow-up

Every message goes straight into the JewelLink CRM Inbox, where your team can manage replies, escalate conversations, or track associate communication.

Associate-Level Tracking: Know Who’s Doing the Work

JewelLink gives each associate their own login and private view of:

• How many wishlist entries they’ve created

• Which models are active

• Follow-up statuses

• Addressable opportunities

• Their personal wishlist performance metrics

This builds accountability into your luxury timepiece team—without requiring managers to chase down information.

Advanced Reporting for Timepiece Sales & Allocation

The reporting section gives you four valuable insights:

1. Total wishlist entries created

2. Associate-level breakdown

3. Completed or fulfilled wishlist items

4. “Sold off wishlist” metrics

For many jewelers, these reports replace hours of manual sorting and spreadsheet work. They also help stores demonstrate demand, performance, and organization to luxury brands.

A Public-Facing Link That Makes Data Collection Foolproof

Like all tools inside JewelLink, the Timepiece Wishlist includes a public link:

• Private-labeled to your store

• Can be added to your website

• Can be texted to a client

• Works perfectly on an iPad at the counter

• Captures customer info without requiring an associate login

This means:

• Staff who aren’t tech-savvy can use it

• Customers can submit wishlist entries on their own

• You can collect and organize interest even when busy

• All entries still sync directly into your system

It’s the cleanest way to ensure every customer is captured, every time.

Brand-Ready Exports in Seconds

If your brand requires a monthly or weekly wishlist export, JewelLink formats everything automatically:

• One click

• Excel-ready

• Clean, organized, accurate

• Accepts retailer or brand-specific formats

No more manual copying and pasting.No more “we forgot to send that report.”No more messy spreadsheets.

Why Jewelers Call This One of the Most Useful Tools We’ve Built

1. It replaces messy spreadsheets with a real system

Everything is finally centralized.

2. It increases customer satisfaction

Clients feel remembered, valued, and professionally managed.

3. It gives luxury brands confidence in your process

Accountability is built into the entire system.

4. It boosts sales and speeds up allocation

When a watch arrives, your team immediately knows who wants it.

5. It works perfectly with the JewelLink CRM Inbox

All communication, history, and notes stay in one ecosystem.

Want to Add the JewelLink Timepiece Wishlist to Your Store?

Our beta stores are already seeing incredible results, and we’re adding new stores regularly.

If you’re interested in adding the Luxury Timepiece Wishlist module to your JewelLink system, simply:

📩 Email our team🌐 Visit www.jewellink.com

Experience what it’s like to have software built for jewelers, by jewelers.